Customer Service

Should you require information or help, please contact us by email  and we will be happy to assist you.

SHIPPING TIMES AND COSTS
  • The cost of delivery around the world is about 70 USD, this amount will be calculated at the time of placing the order.
  • If your country is not on the shipping list, please email us and we will add your country.
  • The cost of delivery in Ukraine according to Nova Poshta tariffs.
  • There are also discounts and coupons and you can take advantage of free shipping if available. All information is generated at the time of ordering.
  • Delivery terms depend on the recipient's country and the work of customs. It is about 14 days.
  • See the delivery FAQs for details on shipping methods, costs and delivery times
    PAYMENT METHODS

    Shella accepts the following payment methods:

    • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron.  The total amount will be debited from your card during Pre-Order.
    • We have a  Fast Checkout option , allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
    • PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is checkout. To register for a PayPal account, visit the website paypal.com.
    EXCHANGES, RETURNS AND REFUNDS

    Items returned within 30 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.

    PLEASE TAKE ATTENTION!
    Products marked PRE-ORDER cannot be returned or exchanged!

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